Payment & Cancellation Policy
A deposit of 20-30% of the total invoice is required to secure your reservations, once being confirmed to you.
The balance of payment is due 20-30 days prior to your date of arrival in Africa or safari start. If your booking is made and confirmed within 45 days of your arrival date, full payment will be required immediately.
Payments to be made through Bank Wire Transfer
All cancellations must be submitted in writing and will take effect on the date they are received by Zydee Africa Safaris & Tours Ltd,
Any safari deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.
| No of days | Percentage forfeited of tour price |
| More than 40 days | 5% of the tour price |
| 14-40 days | 20% of the tour price |
| 6-14 days | 30% of the tour price |
| Less than 5 days and no show | no refunds |
Safari booking postponementshall be governed by the below terms:
- Changes to existing bookings must be communicated to Zydee Africa Safaris & Tours up to a  minimum 15 days prior to safari starting date.
- Bookings shall be rebooked for similar period/season of year previously booked for (Example High, Low & Peak seasons)
- In case of season / period rebooking variation, price difference between the respective seasons shall be added/reduced
- In cases of safari rebooking, accommodation shall be provided in the originally confirmed accommodations or a superior version
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General Booking Conditions
Passports and Visas
You are responsible for ensuring that your passport and all travel documentation are valid and that any required visas have been obtained prior to travel. Should you require assistance, we will be happy to provide guidance and recommendations.
International and Domestic air bookings
Reconfirmation of all flight bookings is the responsibility of the traveller. As tour arrangements may be scheduled to connect with international and domestic flights, you are required to keep us informed of your flight details, including times and flight numbers.
Travel Insurance
It is a condition of booking that all travellers obtain comprehensive travel insurance covering the full duration of the tour, including illness, injury, death, loss of baggage and personal effects, as well as trip cancellation or curtailment. The choice of insurer is entirely at the client’s discretion.
Amendments to confirmed arrangements
Zydee Africa Tours & Safaris offers customised travel packages comprising land and/or air services provided by various third-party suppliers. Prices for travel arrangements are subject to change due to factors beyond our control, including but not limited to governmental actions, fluctuations in currency exchange rates, and increases in supplier costs.
While Zydee Africa Tours & Safaris will use its best endeavours to deliver all tours as confirmed, reasonable itinerary changes may be made without prior notice where deemed necessary or advisable by our experienced team.
Responsibility
Zydee Africa Tours & Safaris acts solely as a coordinator for services provided by third-party operators, including but not limited to hotels, lodges, restaurants, ground transport providers, professional guides, air charter services, and activities such as boating, rafting, kayaking, bush walks, trekking, and climbing.
All bookings made with Zydee Africa Tours & Safaris are therefore subject to the terms, conditions, and limitations of liability imposed by these underlying service providers.
Payment of a deposit constitutes acceptance of these booking conditions by the passenger/client.
Tour Inclusions
Tour Exclusions
- Meet on arrival at point of entry/exit, Transfer to/ from the hotel
- Accommodation as stipulated in respective itinerary (Breakfast, Lunch and Dinner)
- Transport in a 4×4 Safari Cruisers / Safari-mini-vans with pop-up-roof
- Park Entry fees to the National Parks & National Game Reserves
- Professional safari guide
- All the game drives as per the safari programme above
- Bottled drinking-mineral water throughout the safari
- Flying Doctor service -Africa Air Rescue for emergencies
- All airport taxes, International airfares and Visas
- Insurance (trip cancellation medical insurances are recommended)
- Premium Drinks
- Tips and Gratuities to driver and hotels staff
- Any excursions not mentioned in itinerary
- Tips and gratuities